Privacy Policy
Last updated: June 2025
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number
- Address and identification details
- Payment and billing information
- Travel preferences and special requirements
- Emergency contact information
1.2 Usage Information
We automatically collect certain information about your use of our services:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referral sources
2. How We Use Your Information
We use the information we collect for various purposes:
- Process and fulfill your travel bookings
- Communicate about your reservations and travel plans
- Provide customer support and respond to inquiries
- Send booking confirmations and travel updates
- Improve our services and user experience
- Comply with legal obligations
- Prevent fraud and ensure security
3. Information Sharing
3.1 Service Providers
We share information with trusted third-party service providers who assist in delivering our services, including hotels, transport operators, activity providers, and payment processors.
3.2 Legal Requirements
We may disclose information when required by law, government authorities, or to protect our rights and the safety of our users.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Limited access to personal information
- Staff training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
5.1 Access and Updates
You can access and update your personal information through your account dashboard or by contacting us directly.
5.2 Communication Preferences
You can opt out of promotional communications while still receiving important booking-related messages.
5.3 Data Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality
You can control cookie settings through your browser, but disabling cookies may affect website functionality.
7. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records are typically retained for 7 years for accounting and legal purposes.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to Privacy Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or website notice. Your continued use of our services after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us: